Skip to Main Content »

Shipping Policies

NFSEquip.com Shipping Policy

 

Please note: If you are located in the tri-state area, please contact us @ 1-855-WWW-NFSE or send us an e-mail at [email protected] for a delivery quote.  We will be happy to work with you on expediting your delivery.

 

Shipping Charges

The shipping charge is calculated based on the dimensions, weight, freight class and by zip code.

Standard Delivery: All standard shipments are curbside delivery only, unless otherwise specified. This means that the delivery driver will only drive the equipment to the property nearest the entrance. If you do not have a "semi-truck high" receiving dock, or own a forklift, you must request a liftgate delivery service at the time of purchase. Shipping to Alaska, or Hawaii will incur additional charges.

Liftgate Curbside Delivery: This service is available for an additional charge during the add to cart process. A liftgate will lower the items from the truck to the ground, and you will be responsible for the merchandise once it is lowered to the ground.

Residential Shipping: Deliveries made to residential or limited access areas might incur an additional shipping charge. It is the responsibility of the purchaser to identify the shipping address as residential or limited access.

International Shipping: Unfortunately, we do not ship outside of the United States at this time.  If you have a freight forwarder, we can work with you to have your purchase(s) shipped to them.  Please call customer service @ 1-855-WWW-NFSE or e-mail us at [email protected] and we will be glad to assist you with your request.

Receiving Instructions

At least 24 hours before the scheduled delivery, a representative will contact you directly to discuss any particulars, ensuring all your needs are met before arriving on the premises.

For receipt of freight shipments, you, the customer, must follow these instructions before you, or the person that receives the freight shipment, signs the Receipt of Delivery or the Bill of Lading from the freight carrier driver. We will not be responsible for orders that are not fully inspected.

Please plan to be present at the appointed time to receive your delivery. Fees will be incurred if you are not present to receive the delivery.

Doorways and hallways must be measured ahead of time to be sure equipment will fit properly.

You must inspect all of the packages and the equipment/products inside of the packaging at the time of delivery. As the recipient, you may spend as much time as necessary to uncrate or remove packaging, to ensure the product is in acceptable condition. If you decide to wait to inspect the packaging or unpack any of the items in the shipment after the driver has left, you will be responsible for any damages that are either in plain sight on the outside of the packaging, or if there are concealed damages that are not obvious until you unpack the items.

Standard Delivery: Standard delivery, also known as curbside or “non-liftgate” delivery, involves the delivery driver pulling the truck to the curb of your business. You will be responsible for removing the merchandise from the truck yourself. The driver is not expected to remove the item from the truck or to bring the item inside. If you do not have a loading dock, or the item is excessively heavy, we do not recommend moving the item without assistance. It is recommended that you consider beforehand whether or not you will require liftgate service.

Liftgate Delivery: If you have paid for the additional service of liftgate delivery, then the driver is required to lower the item to the ground for you. The driver is not required to remove the item from the truck or bring the item inside. If the truck has no liftgate, please contact us immediately for further instructions. If you have not paid for the additional service of liftgate delivery, you will be responsible to remove the item from the truck yourself.

Missing Items: The first step should be to inspect all packages to insure you have received the exact quantity of items that you ordered. If there are any missing items, you must note them on the Bill of Lading while the freight carrier driver is physically present.

If you find any significant damage or missing parts, please contact Customer Service immediately @ 1-855-WWW-NFSEWe want to make sure you are completely happy with your purchase.

Damage Policy

If any of your order is damaged, note the damage on the delivery receipt/bill of lading while the driver is there. You must be as specific as possible when noting damage. This is crucial in distinguishing if the damage is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier. Do not throw away any of the original inner or outer packaging.

Concealed Damage: In the case of damage to the item and not the outside packaging, this is considered concealed damage. If the driver has already left your delivery location, the freight carrier has no evidence that the item was harmed while in their possession. If any damage is discovered, you must keep the original outer packaging as well as inner packaging. Then, request inspection immediately from the freight carrier plus make a written request to the freight carrier. This must be reported immediately.

If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs or any other charges. Once you have signed the Bill of Lading that your shipment arrived in acceptable condition, the item(s) belongs to you.

You must contact our Customer Service Department at 1-855-WWW-NFSE immediately, while the freight carrier driver is present to report any form of damages. They will instruct you on how to proceed with reporting the damages. If there is a possibility of minor repairs or "cosmetic" damages, Customer Service may be able to assist with ordering replacement parts or panels if applicable. Please have your order number available so that we can assist you as quickly as possible.

If you find any significant damage or missing parts, please contact Customer Service immediately @ 1-855-WWW-NFSE.  We want to make sure you are completely happy with your purchase.

Please contact Customer Service at @ 1-855-WWW-NFSE by the end of the same business day to report a refusal, so that we may promptly submit a replacement order for you.

 

Refused Shipments & Unauthorized Returns

You will be responsible for full freight charges and applicable fees going both ways and a minimum 20% re-stocking fee for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if there was a shipping error made by NFSEquip.com.

Redelivery Fees

If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply.

 If the carrier attempts delivery with no acknowledgement from the recipient, the goods will be redelivered to a new address or returned to the manufacturer. Return shipping charges will be your responsibility and will need to be paid in full before redelivery is attempted.

Please contact Customer Service at 1-855-WWW-NFSE in the event of redelivery.

Cancelled Orders

If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking and repair fees. 

Custom & Special Orders: If you have placed an order for a custom or special order item, it may be cancelled only before it enters the production period at the manufacturer. After the custom or special order has entered the production period, you will be responsible for the shipping costs and order amount, and you will not be entitled to any refunds, credits or exchanges.

 

 

**Important – Please Note: Equipment Sizing & Specifications – Newark Food Service Equipment representatives are trained experts in food service equipment.  Please ask for assistance on any and all equipment you are unsure of.  Failure to do so might result in an incorrect purchase.  Newark Food Service Equipment is not responsible for any and all incorrect purchases.

 

Please don’t hesitate to contact customer service at: 1-855-WWW-NFSE or e-mail us at [email protected] with any questions.